Privacy Policy
Effective Date: July 29, 2025
1. Who We Are
InSynch Health, PLLC (“InSynch,” “we,” “our,” or “us”) is a mental health clinic based in Sugar Land / Houston, Texas providing psychiatry and integrated mental healthcare services to individuals across the region InSynch HealthLinkedIn.
2. What Personal Information We Collect
We collect personal and health-related information necessary to provide mental health services, including:
-
Contact & demographic data: name, birthdate, email, address, phone.
-
Health & mental health information: medical history, diagnoses, medications, therapy notes, treatment plans.
-
Insurance & billing data: insurance carrier, policy numbers, payment information.
-
Appointment and telehealth interactions, including scheduling, attendance, and clinician notes.
-
Device & technical data for our virtual services: IP addresses, device type, usage logs.
3. How We Use Your Information
We use collected information for:
-
Delivering clinical care and coordinating treatment.
-
Billing and insurance claims processing.
-
Communicating with you regarding appointments, care updates, and practice notices.
-
Improving care quality and internal operations (in de‑identified form when possible).
4. How We Share Your Information
We may disclose your information:
-
To your healthcare providers or referring professionals involved in your care.
-
With insurance companies and billing processors to facilitate reimbursement.
-
When required by law or court order, or to prevent harm in situations of safety risk.
-
To business associates (e.g. telehealth platform providers, billing services) under strict confidentiality agreements and HIPAA-compliant controls.
5. Legal Bases for Processing
Under HIPAA and applicable state laws:
-
We process your information with your consent or authorization for treatment, payment, or practice operations.
-
We may use or disclose your information when required or permitted by law.
6. Retention & Security of Your Information
-
Client health records are retained according to Texas and federal regulations (typically 7+ years for adult records, longer for minors).
-
We implement physical, administrative, and technical safeguards to protect patient data integrity, confidentiality, and access.
-
We use secure storage systems (including encrypted electronic records).
-
In the event of a breach, we will notify you and comply with applicable legal protocols.
7. Your Privacy Rights
You may have rights to:
-
Access and receive a copy of your health records.
-
Request corrections to inaccurate information.
-
Limit or revoke consent for disclosures (where permitted by law).
-
Request restriction of certain uses or disclosures (subject to internal policies and legal requirements).
-
Obtain an accounting of disclosures when applicable.
Requests can be made via our Front Desk or Privacy Officer contact channels.
8. Telehealth, Cookies & Online Tools
-
If using our telehealth services, technology-related data (such as IP address, browser/device metadata) will be collected for performance and security.
-
We may use cookies or web analytics tools to improve the online experience; you may disable cookies, although some site features may be limited.
9. Updates to This Privacy Policy
We may periodically update this policy. The effective date at the top will reflect the latest version. Continued use of services after changes indicates your acceptance.
10. Contact Us
For privacy questions, data access, or complaint inquiries, please contact:
InSynch Health, PLLC
Privacy Officer / Front Desk
Phone: 281‑721‑4181
Email: frontdesk[@]insynchhealth.com
Sugar Land / Houston, Texas